Refunds and Returns

Returns

Returns can be initiated within 15 days from delivery, not 15 business days, of delivery. To qualify for a return or exchange, the item must be unused, unopened, and in its original packaging. We do not accept returns for products that have been opened, used, or damaged by the customer. Refunds will be processed, minus packaging costs, within 14 days of receiving the returned item.

To start a return, contact our customer service at info@thedonne.com. to request a return shipping label. Please include the original receipt or packing slip with the return. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

All e-books are NON-REFUNDABLE

If a package is returned to us unopened due to an incomplete/incorrect address or failed delivery, we will process a refund, minus packaging costs, within 14 days of receiving the package. We do not reship returned packages.

Order Cancellation

Orders cannot be canceled once they have been shipped and are in fulfillment.

If you believe you qualify for a refund based on the conditions outlined above, please contact us with your order number, a description of the issue, and any relevant photos.